Privacy Policy

Version: 1.0  |  Last Updated: June 4, 2025

This Privacy Policy ("Policy") describes how Rainbet, operating through the website dyingbreed.ca (the "Website"), collects, uses, stores, shares, and protects personal information about individuals ("you", "your") who register, visit, or interact with our services. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

By using the Website, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

1. Introduction

1.1. Who We Are

Rainbet is the operator of the online gaming platform accessible at dyingbreed.ca. We take your privacy seriously and are committed to protecting personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1.2. Scope

This Policy applies to all personal information collected from Players, website visitors, and any other individuals who interact with us through the Website, email, live chat, or any other channel. It does not apply to the privacy practices of third-party websites that may be linked from the Website.

2. Data We Collect

2.1. Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

• Identity Data: Full legal name, date of birth, gender (where provided), nationality;
• Contact Data: Email address, phone number, postal address;
• Account Data: Username, password (stored in hashed form), account preferences;
• Financial Data: Payment method details (card numbers are tokenized; we do not store full card numbers), transaction history, withdrawal details;
• Verification Data: Copies of government-issued identification, proof of address, and other KYC documents submitted during the verification process;
• Communications Data: Records of correspondence with our support team, including emails, live chat transcripts, and telephone calls (where applicable).

2.2. Information We Collect Automatically

When you access the Website, we automatically collect certain technical and behavioural data, including:

• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution;
• Usage Data: Pages visited, time and duration of visits, clickstream data, game session data, betting history, features used;
• Location Data: Approximate geographic location derived from your IP address for the purpose of geo-restriction compliance;
• Cookie Data: Information collected via cookies and similar tracking technologies (see Section 6).

2.3. Information from Third Parties

We may receive personal information about you from third parties in certain circumstances, including:

• Identity verification service providers used to confirm your KYC documentation;
• Payment processors and financial institutions for fraud screening and transaction processing;
• Responsible gaming databases and self-exclusion registers (e.g., to ensure excluded Players cannot register);
• Analytics and marketing partners, subject to your consent where required.

3. How We Use Your Data

We use your personal information for the following purposes:

• Account Registration and Management: To create and maintain your Account, process registrations, and manage your relationship with us;
• Identity Verification (KYC/AML): To verify your identity, age, and eligibility to participate in gaming activities in compliance with anti-money laundering and counter-terrorism financing requirements;
• Transaction Processing: To process deposits, withdrawals, and other financial transactions;
• Service Delivery: To provide, maintain, and improve the gaming services, features, and content on the Website;
• Customer Support: To respond to inquiries, complaints, and technical issues;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal activity;
• Responsible Gaming: To monitor gaming behaviour and implement responsible gaming tools and interventions in accordance with our Responsible Gaming Policy;
• Legal Compliance: To comply with applicable laws, regulations, court orders, and regulatory requests;
• Marketing Communications: With your consent, to send you promotional offers, newsletters, and information about new features. You may withdraw consent at any time by using the unsubscribe mechanism in communications or by contacting us;
• Analytics and Improvement: To analyse how Players use the Website in order to improve the user experience, identify bugs, and develop new features.

4. Legal Bases for Processing

We process your personal information on the following legal bases:

• Contractual Necessity: Processing necessary to perform the contract between you and Rainbet (i.e., to operate your Account and deliver gaming services);
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including AML, KYC, and tax reporting requirements;
• Legitimate Interests: Processing in pursuit of our legitimate business interests, including fraud prevention, security, service improvement, and responsible gaming monitoring, where such interests are not overridden by your privacy rights;
• Consent: Where you have given explicit, informed consent, in particular for marketing communications and the use of non-essential cookies. You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Third Parties

5.1. Service Providers

We share personal information with carefully selected third-party service providers who assist us in operating the Website and delivering our services. These include:

• Identity and age verification providers;
• Payment processing and fraud prevention providers;
• Cloud hosting and data storage providers;
• Game software providers (limited to session data required for game operation);
• Customer support software providers;
• Email and communications service providers;
• Analytics platforms.

All third-party service providers are contractually required to process personal information only for the purposes for which it was shared and to implement appropriate security measures.

5.2. Legal and Regulatory Disclosure

We may disclose your personal information to government authorities, law enforcement agencies, regulators, or courts where required to do so by law, court order, or regulatory obligation, or where we believe disclosure is necessary to prevent harm or illegal activity.

5.3. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, personal information held by us may be transferred to the successor entity. We will provide notice of any such transfer and inform you of any material changes to this Policy that may arise.

5.4. No Sale of Data

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Cookies & Tracking Technologies

6.1. What Are Cookies

Cookies are small text files stored on your device by your browser when you visit a website. We also use similar technologies, including pixel tags, web beacons, and local storage. These technologies help us operate the Website efficiently, recognize returning users, and gather usage analytics.

6.2. Types of Cookies We Use

6.3. Managing Cookies

You can manage your cookie preferences at any time through our cookie consent banner or through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use the Website. For further information on managing cookies, visit www.allaboutcookies.org.

7. Data Security

7.1. Security Measures

We implement robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols;
• Data Encryption at Rest: Sensitive data stored in our systems is encrypted;
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis;
• Firewalls and Intrusion Detection: We deploy network-level security controls to detect and prevent unauthorized access;
• Regular Security Audits: Our systems undergo periodic security testing and vulnerability assessments.

7.2. Data Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable law, including within the timeframes prescribed by PIPEDA and related regulations.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Account and Transaction Records: Retained for a minimum of 5 years following account closure, as required for AML and financial record-keeping obligations;
• KYC Documentation: Retained for a minimum of 5 years following the end of the business relationship;
• Support Communications: Retained for 3 years following resolution of the matter;
• Marketing Preferences: Retained until you withdraw consent or for a maximum of 2 years from last engagement;
• Cookie and Analytics Data: Retained for up to 13 months from collection.

Upon expiry of the applicable retention period, personal information will be securely deleted or anonymized.

9. Your Rights

Subject to applicable Canadian privacy law, you have the following rights in relation to your personal information:

• Right of Access: You may request confirmation of whether we hold personal information about you and, if so, obtain a copy of that information;
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you;
• Right to Withdrawal of Consent: Where processing is based on consent, you may withdraw that consent at any time;
• Right to Complaint: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca if you believe your privacy rights have been violated;
• Right to Erasure (where applicable): Subject to our legal obligations, you may request the deletion of your personal information. We may be required to retain certain data for legal, regulatory, or fraud-prevention purposes.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to verified requests within 30 days.

10. International Data Transfers

Some of our third-party service providers (including cloud hosting and analytics providers) may process your personal information outside of Canada. Where such transfers occur, we take steps to ensure that your information is afforded an equivalent level of protection, including through the use of contractual safeguards such as data processing agreements and, where applicable, standard contractual clauses. By using the Website, you acknowledge and consent to such transfers where they are necessary for the delivery of our services.

11. Minors

Our services are not directed at individuals below the applicable minimum age (18 or 19 years, depending on province). We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from a minor, we will take immediate steps to delete that information and close any associated Account. If you believe a minor has provided us with personal information, please contact us at [email protected].

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. The updated version will be published on the Website with a revised "Last Updated" date. Where changes are material, we will notify registered Players via email. Your continued use of the Website following the publication of any update constitutes your acceptance of the revised Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• General Support: [email protected]
• Privacy / Data Protection Officer: [email protected]
• Website: dyingbreed.ca

We are committed to resolving all privacy-related inquiries promptly and transparently.